Customer Support Centre
Need help with your Algeco unit?
Many common maintenance issues can be resolved without the need for an engineer. Browse the videos below for simple, step-by-step guidance to help you find a solution quickly.
If you can't find what you're looking for, complete the maintenance request form and our team will be in touch.
Please only carry out checks or fixes that are safe and appropriate for your site conditions.
Browse our step-by-step video guides for common maintenance issues
How to reset your wall panel heater
How to change a mushroom urinal cartridge
How to change a trough urinal cartridge
How to reset your water boiler
How to reconnect your heating controller
How to get your lights working again
How to reset your water heater
How to fix an extractor fan
How to get water flowing from your bowser
Our usage guide provides practical advice on operating and maintaining your unit safely, including simple checks and fixes that may help avoid the need for a call-out.