Service Support Team Leader - E5773

Salary : £35,000p/a
Hours: Monday to Frida, 37.5 hrs a week

The purpose of this role is to provide support to the Service Support Manager, oversee the day-to-day tasks the Customer Service Co-ordinators provide the customer throughout the life cycle of the contract. Responsibilities will include being the first point of escalation for the customer. There will be a need for exceptional communication, organisational skills and teamwork. There will be close collaboration with the Project support team leader to co-ordinate all aspects of the customers’ requirements and ensuring an excellent customer experience while maintaining your own workloads.

Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all.

Health, Safety and Environmental

• Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting and management, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
• Ensure all activities align to the company’s ‘Five Basic Behaviours’ and ‘Our Life Saving Rules,’ reinforcing good behaviours and correcting where required.

Customer Service

• Point of contact throughout the entire contract lifecycle, manage and respond to customer inquiries related to the hire. Coordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Address any customer queries concerns or complaints promptly and professionally, escalate where ne

Administration

• Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting – non-Installation.
• Create Cross Hire numbers within InspHire for allocation to contracts.
• Action any date changes to effected teams - Service Centres, Cross Hire Suppliers, Service Support, Transport and Technical Representatives as appropriate.
• Saving all mandatory documents in line with the current process.
• Process Lyreco orders for Service Centre.
• Resolve Customer invoice query and deal with supplier disputes.
• Ensure month end reconciliation is completed.
• Process Off Hire requests including the handling of damages charges identified via BOMS, ensuring they are presented to the customer and invoiced promptly.
• Full Collection co-ordination of all Cross Hired items.
• Receive, create and communicate tanker requests.

• Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail accurately recording information and understanding customer needs.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.
• Customer Service.
• Hire/Sales Order Processing.
• Team Supervision/People Management
• Flexibility, adjusting approach to meet customer and stakeholder needs.
• Positive attitude even in challenging situations.

Our commitment to equality, diversity and inclusion is more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.
Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don’t meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.