Customer Service Executive (Part time) - Heathrow - E4656

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JOB TITLE AND BENEFIT DETAILS

Customer Service Executive
Salary up too £22k + 25 days holiday plus bank holidays + life insurance + tonnes of other benefits!
Are you looking for a company you can grow with? At Algeco we fill most vacancies from within – which means this could not only be your next job, but the one after that as well."

PURPOSE

Provide project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations.

WHAT WE DO

Algeco is the leader in modular accommodation not only in the UK but around the world.We provide more buildings for hire than anyone else, including modular buildings for sale and rent, and off-site permanent buildings for sale for temporary, semi-permanent and permanent use.As part of the Modulaire Group we have 300,000 units available in 18 countries throughout Europe, including the UK. We’re also active in Australia, New Zealand and China.So, when you join us, you’re joining a team that’s already established, highly successful – and hungry for more.
 
 

YOU PROBABLY WANT TO KNOW WHATS INVOLVED

 

  • Liaising with all departments to enhance the customer experience
  • Post sale contract co-ordination
  • Full audits of all new contracts
  • Co-ordinate Project Managers site visit and cascade results
  • Co-ordinate Support Services for Installations/Decommissions/Site Moves
  • Co-Ordinate Transport for Installations/Decommissions/Site Moves
  • Preparation of Routes
  • Preparation of generic Risk & Method Statements
  • Co-Ordinate cross hires

• Collection co-ordination • Fleet Returns – Damage Charges

  • Fleet Allocation for deliveries
  • Post Delivery Customer Support
  • Pre/Post delivery calls
  • Managing all inbound calls from customers and regional offices
  • Manage and process a high volume of incoming emails
  • New and second hand sale processing
  • Purchasing via Navision – Materials/Goods/Services
  • Month end processing
  • Run/reconcile daily/weekly reports
  • Vendor invoice query resolution
  • Customer invoice query resolution
  • Raise adhoc invoices/credits
  • Cash Collection – overdue customers
  • Insolvency and uplifts
  • CAPEX requests
  • Dealing with customer disputes/complaints
  • Stocktake input and reconciliation
  • Scanning all mandatory documents to Paperless
  • Training new team members
  • Maintain stationery/sundry supplies
  • Outgoing and incoming mail services
  • General administrative tasks as required
  • Support other departments during periods of excess
  • To work in line with Company Standard Operating Procedures

WHAT EXPERIENCE WE NEED FROM YOU

  • Candidate must be organized and methodical, able to prioritise work load and must be capable of managing own time in order to meet deadlines
  • Candidates must have an eye for detail, and have numeracy skills
  • Must be able to work effectively as an important part of the team
  • Candidate needs to play a supporting role to both the manager and other departments during periods of excess
  • Candidate must work with a pro-active attitude and a high level of customer service.
  • Be a good team player
  • Strong work ethic; self-starter; results orientated
  • Good ability to plan, anticipate & react positively
  • Good communication and relationship building skills
  • Excellent customer service skills
  • Ability to work in an operational/functional matrix organisation

WE CARE

At Algeco, we respect and value differences and are passionate about our people, our customers and the planet. We nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. We are committed to building a culture that brings together the very best of our people and their unique skills, experiences, abilities and where they can flourish. In joining the Algeco team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for our customers, our people, society and the planet.
 

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